Refund policy

At House of Resources International (HRI), your satisfaction is our top priority. We are committed to ensuring you are happy with every purchase. We offer a 7-day money-back guarantee from the purchase date for products bought on our website.

How to Return a Product

If you wish to return a product within 7 days of purchase, please contact us at support@horibah.com or on WhatsApp at 966503143695 to initiate your return. Our team will guide you through the process.

Please Note:

  • Returns or refunds are not accepted for partial sets or opened/used products.

  • Once your return is approved, please allow up to 10 business days for the refund to be processed.

  • Shipping charges are non-refundable, as they are paid directly to the courier.

  • We cannot issue refunds for orders lost or stolen in transit.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately. We will evaluate the issue and resolve it as quickly as possible.

Exchanges

To exchange a product, the fastest method is to return your item first. Once your return is approved, you can place a new order for the desired product.

Refunds

We will notify you once your return is received and inspected. If your refund is approved, it will be processed automatically to your original payment method within 10 business days.

If you do not receive your refund within 15 business days after approval, please contact us at support@horibah.com or WhatsApp 966503143695 for assistance.